ji9 Privacy Policy

1.1 Information You Provide Directly

When you register an Account or interact with ji9 services, we collect information that you provide to us voluntarily. This includes, but is not limited to:

• Identity information: Full legal name, date of birth, gender, and nationality as provided during Account registration or KYC verification.
• Contact information: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Financial information: Mobile banking account details for bKash, Nagad, Rocket, or Upay; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank as relevant to your chosen deposit and withdrawal method.
• Identity documents: Copies of government-issued identification (such as National ID card or passport) and proof of address documents submitted during the KYC process.
• Communications: Records of any messages, emails, or chat interactions you have with the ji9 customer support team.

1.2 Information Collected Automatically

When you access the ji9 Platform, certain technical information is collected automatically by our systems and third-party analytics services:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, time spent on each page, game sessions initiated, wagers placed, bonus activations, login timestamps, and navigation paths through the Platform.
• Session data: Session tokens, authentication logs, and activity identifiers used to maintain the security and integrity of your Account during each visit.
• Cookies and similar technologies: See Section 7 (Cookies) for full details on how ji9 uses cookies and your options for managing them.

1.3 Information from Third Parties

ji9 may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with our obligations. These sources include payment processors (such as bKash and Nagad), identity verification providers, and fraud detection services. We only use such information to the extent necessary for the specific purpose for which it was obtained.

ji9 uses personal data collected from players for the following purposes. We process your data only where we have a lawful basis to do so — typically because processing is necessary to perform our contract with you, to comply with a legal obligation, or because we have a legitimate interest that is not overridden by your rights:

ji9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or notifying you in advance.

ji9 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We share your information only in the circumstances described below:

3.1 Payment Processors

To facilitate deposits and withdrawals, ji9 shares the minimum necessary financial and identity information with your chosen payment provider — bKash, Nagad, Rocket, Upay, or a bank partner. These providers process data under their own privacy terms and are bound by applicable data security standards.

3.2 Game Providers

When you launch a casino game or live dealer session, certain session data (such as a pseudonymous player token and stake information) is transmitted to the relevant Game Provider — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely for the purpose of running the game and recording the outcome. No unnecessary personal data is shared with Game Providers.

3.3 Identity Verification and Fraud Prevention

ji9 uses third-party KYC and fraud detection services to verify player identities, confirm age eligibility, and screen for high-risk activity. These services receive personal and document data strictly for verification purposes and are contractually prohibited from using the data for any other purpose.

3.4 Legal and Regulatory Disclosure

ji9 may disclose your personal data to law enforcement, regulatory bodies, or other authorities when required to do so by applicable law, court order, or other legally binding process. We will endeavour to notify you of such disclosures where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of all or part of ji9's business, your personal data may be transferred as part of that transaction. You will be notified of any such change and any material alterations to this Privacy Policy that result from it.

ji9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Account data: Retained for the duration of your active Account and for a minimum of five (5) years following Account closure, in accordance with anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or Account closure, whichever is later.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for a maximum of three (3) years from the date of the most recent interaction.
• Marketing preferences: Retained until you withdraw your consent or request deletion, whichever is earlier.
• Cookies and analytics data: Session cookies expire when you close your browser. Persistent analytics cookies expire after no more than 13 months unless refreshed.

Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

ji9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ji9 Platform.
• Encrypted storage of sensitive personal and financial data at rest using industry-standard encryption protocols.
• Access controls: Only authorised ji9 personnel with a legitimate operational need are permitted to access personal data. All access is logged and audited.
• Two-factor authentication options available for player Accounts to reduce the risk of unauthorised login.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Staff training on data protection obligations and information security best practices.

While ji9 employs robust security measures, no method of data transmission or storage over the internet is completely secure. Players are responsible for maintaining the confidentiality of their own Account credentials and should contact [email protected] immediately if they suspect any unauthorised access to their Account.

As a registered ji9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your Account details and a clear description of your request. We will respond within 30 days.

• Right of access: You may request a copy of all personal data ji9 holds about you, along with information about how it is processed.
• Right to rectification: You may request the correction of any inaccurate or incomplete personal data held on your Account.
• Right to erasure: You may request the deletion of your personal data where ji9 no longer has a lawful basis for retaining it. Note that certain data must be retained to comply with legal obligations (e.g., AML record-keeping) and cannot be deleted on request.
• Right to restrict processing: You may request that ji9 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: You may request a copy of the personal data you have provided to ji9 in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time by contacting support or updating your Account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to object: You may object to ji9 processing your personal data for direct marketing purposes or on the basis of our legitimate interests, where your individual rights outweigh those interests.

ji9 uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and support our analytics and security functions. The types of cookies used on ji9 are described below:

• Strictly necessary cookies: Required for the Platform to function correctly. These enable core features such as secure login sessions, the cashier, and game loading. They cannot be disabled without significantly impairing your ability to use ji9.
• Performance and analytics cookies: Used to understand how Players navigate and use the Platform — including which pages are most visited, where sessions are abandoned, and which game categories receive the most engagement. This data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings, previously selected payment methods, and notification preferences to improve convenience on return visits.
• Marketing cookies: Used (with your consent) to deliver relevant promotional messages related to ji9 offers. ji9 does not share marketing cookie data with unaffiliated advertising networks.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and set alerts when cookies are set. Restricting strictly necessary cookies may impair Platform functionality. Restricting other cookie types will not prevent you from using ji9 but may result in a less personalised experience.

The ji9 Platform is strictly intended for adults aged 21 years and above. ji9 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an Account or provided personal data to ji9 without your knowledge, please contact us immediately at [email protected]. Upon verification of the report, ji9 will close the Account and delete all associated personal data promptly.

As part of our commitment to responsible gaming, ji9 employs age verification procedures during the registration and KYC process to prevent underage access to the Platform.

The ji9 Platform may contain references to third-party payment services (such as bKash and Nagad) and game providers whose platforms operate independently of ji9. This Privacy Policy applies solely to data processed by ji9 on ji9.onl. ji9 is not responsible for the privacy practices of third-party platforms and encourages Players to review the privacy policies of any third-party service they access in connection with using ji9.

ji9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes to this Policy, we will notify registered Players via the email address associated with their Account or through a prominent notice on the Platform. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the ji9 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using the Platform and may request the deletion of your Account and associated data by contacting [email protected].

For all privacy-related enquiries, data access requests, or complaints regarding ji9's handling of your personal data, please contact our support team in writing. All requests must be submitted in English and include your registered Account username and a clear description of your request.

Email: [email protected] (plain text — not a clickable link)

Response time: Acknowledgement within three business days. Full response to data rights requests within 30 calendar days. Complex requests may require up to 60 days; you will be notified if an extension is needed.

Operating hours: 24 hours a day, seven days a week. Bangladesh Standard Time (BST, UTC+6) is used as the reference time zone for all response commitments.